Voice AI
Plan, evaluate, and run AI voice agents and voice assistants for customer calls.
An AI voice agent holds a spoken conversation on the phone or the web, answers from approved knowledge, and takes permitted actions such as checking a calendar or logging an enquiry. Start with one repeatable call type, then define what the agent may say, what it may do, how it discloses that it is an AI assistant, and when a person takes over. These guides cover how voice agents differ from AI voice generators, how to choose a voice AI platform, and what makes voice AI safe to put in front of customers.
AI Voice Generator vs. AI Voice Agent: Which Does Your Business Need?
An AI voice generator turns text into speech. An AI voice agent holds the conversation and acts on it. Here's how to tell which one your business needs.
Start here · · 7 min
How to Choose a Voice AI Platform for Business Calls
Voice AI platforms supply the phone line, speech, and agent runtime. Here's how to evaluate one for latency, languages, integrations, handoff, and data.
· 6 min
Is Voice AI Safe for Customer Calls? Disclosure, Consent, and Voice Cloning
What makes voice AI safe to put in front of customers: disclosure, consent, approved answers, limited actions, voice cloning rules, and a human handoff.
· 7 min