Every call answered. Every lead followed up.
AI Xvantage builds voice agents and outreach automation for Singapore teams. They answer, qualify, follow up and book on your phone line, inbox and CRM, and hand over to your team when a person should take it from there.
Illustrative AI-generated footage: a voice agent’s call feeding the voice and outreach lines through to your team.
Hear one call, start to handoff.
An illustrative after-hours booking: the AI assistant answers, qualifies, and books, then hands the job to the service team with a note.
0:47 · Illustrative call · AI-generated voices
21:42
Answered
First ring, after hours
21:42
Qualified
2 units, condo, Tampines
21:43
Booked
Saturday 14:00
21:43
Confirmed
SMS sent to the caller
09:00
Service team
A person confirms access
An after-hours booking for an aircon servicing company, answered by an AI assistant and handed to a person. The business and both voices are invented.
Read the full transcript
- 0:00AI assistant: Good evening, thanks for calling. I'm the after-hours AI assistant. I can book a servicing visit, or get someone to call you back.
- 0:09Caller: Hi, my aircon's been leaking water since yesterday. Can someone come down this week?
- 0:14AI assistant: Sorry to hear that. How many units, and is it a condo or a landed home?
- 0:20Caller: Two units. It's a condo in Tampines.
- 0:23AI assistant: Thanks. I can do Thursday at ten a.m., or Saturday at two p.m. Which suits you better?
- 0:29Caller: Saturday at two, please.
- 0:32AI assistant: Done. Saturday at two p.m., two units in Tampines. Our service team will call you tomorrow morning to confirm the access details.
- 0:40Caller: Okay, thank you.
- 0:42AI assistant: You're welcome. An SMS confirmation is on its way. Good night.
Handoff noteFor Service team
- Caller wants
- Servicing for two leaking aircon units at a Tampines condo
- Already done
- Booked Saturday 14:00 and sent an SMS confirmation
- Needs you
- Call tomorrow at 09:00 to confirm access details
Two lines. One interchange.
Voice agents handle the conversations; outreach automation starts them. Both write to the same CRM, and both end at your team.
Voice AI Agents
Where most teams start.
Each row is one workflow: what sets it off, what runs, and who it lands with.
- A call comes in after hoursWhat runs: Answered, qualified, and booked on your calendarLines: V2Ends with: Front desk reads the note
- A web enquiry lands at 22:10What runs: Called back within minutes and qualifiedLines: V3V2O4Ends with: Sales takes the warm lead
- Tomorrow's bookings are unconfirmedWhat runs: Confirmed by phone; no-shows offered a new slotLines: V2V3V1Ends with: Front desk sees every change
- Last year's enquiries went quietWhat runs: Re-engaged by email and SMS, replies sortedLines: V3O2O1Ends with: A rep takes each live reply
- You need meetings with operations leadersWhat runs: Accounts researched; email and LinkedIn sequences runLines: O1O2O3O4Ends with: Your rep approves every send
From audit to a working line.
Every build runs the same route. It starts on one short stretch and extends only when that stretch works.
Map the calls and leads you lose
Tell us which calls go unanswered and which leads go cold. We map the volumes, the questions, the rules, and the point where a person takes over.
Connect your systems
Your CRM, calendar, and phone line are connected, and contacts are enriched so each conversation starts with context.
Write, voice, and rehearse
Scripts, sequences, and the agent's voice are drafted with you and tested against difficult calls before anyone hears them.
Go live on one stretch
The system launches on a limited scope. Replies are sorted, meetings booked, and every handoff reaches your team with a note.
What the audit leaves you with
- A map of your calls and lead follow-up
- The first workflow worth automating
- Handoff, consent, and data rules
- A scoped pilot, in writing
Every line ends at a person.
When a call needs judgement, the agent stops and hands it over with a note that says what the caller wants, what is already done, and what is needed from the person.
For Customer service
Caller asked: an update on a delayed delivery.
Already done: took the order number and read back the delivery status.
Needs you
A decision if the delay needs more than a status update
For Front desk
Caller asked: to move an appointment to Thursday afternoon.
Already done: offered the open Thursday slots, confirmed the choice, and updated the booking.
Needs you
A check only if the change falls outside the booking rules
For Sales
Caller asked: help managing calls across three locations.
Already done: asked about call types and the preferred contact time.
Needs you
A decision on whether and when to follow up
Illustrative calls. Explore AI voice agents
The rules every line runs on.
Your accounts, your data
Phone numbers, sending domains, mailboxes, and CRM records stay in your name, so nothing is locked inside our tools.
Consent and disclosure first
PDPA consent, Do Not Call checks, AI disclosure, and opt-outs are set before launch, not after.
Rehearsed before it talks
Difficult calls, accents, and awkward replies are tested before any customer hears the agent.
One record per contact
Calls, email, LinkedIn, SMS, and WhatsApp touches are logged against the same contact in your CRM.
Questions buyers ask first.
Something else? Ask us directly
What does AI Xvantage build?
Two things. AI voice agents that answer and make calls, and outreach automation that researches prospects and runs email, LinkedIn, and call sequences. We design, build, and run both on your own accounts, and every workflow hands off to a named person on your team.
Is this software we sign up for, or a service?
A done-for-you service. We build on proven voice and outreach platforms plus the tools you already use, then run and improve the system with you. Accounts, data, and configuration stay yours.
Will people know they are talking to an AI?
Yes. Voice agents introduce themselves as AI assistants and offer a person whenever the caller asks. Outreach is sent from your team's accounts, in your voice, and approved by your team before it goes out.
How do you keep calls and outreach compliant?
Consent, Singapore Do Not Call Registry checks for marketing calls and messages, clear opt-outs, sending limits, and LinkedIn's own limits are designed into each workflow during scoping. Your team confirms the final position; this is not legal advice.
Which tools do you connect to?
Commonly HubSpot, Salesforce, Pipedrive, or GoHighLevel for CRM; Google or Outlook calendars, Calendly, or Cal.com for booking; Google Workspace or Microsoft 365 for email; and your existing phone line or a new number. Every integration is confirmed during scoping.
Where do we start?
With an AI workflow audit. Bring the calls you miss and the leads you lose. We map them, choose the first workflow worth automating, and send a scoped pilot in writing.
Read before you talk to us.
Practical guides on voice agents, outreach workflows, and lead follow-up.
AI Voice Generator vs. AI Voice Agent: Which Does Your Business Need?
An AI voice generator turns text into speech. An AI voice agent holds the conversation and acts on it. Here's how to tell which one your business needs.
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How to Choose a Voice AI Platform for Business Calls
Voice AI platforms supply the phone line, speech, and agent runtime. Here's how to evaluate one for latency, languages, integrations, handoff, and data.
Voice AI · · 6 min
Is Voice AI Safe for Customer Calls? Disclosure, Consent, and Voice Cloning
What makes voice AI safe to put in front of customers: disclosure, consent, approved answers, limited actions, voice cloning rules, and a human handoff.
Voice AI · · 7 min
Your next booked meeting starts with one sentence.
Describe the calls or follow-up you want handled. We come back with the first workflow worth building and the person it hands off to.
A Singapore SME? Enterprise Singapore’s EDGE Grant can support parts of an AI project. We can walk you through the application path during the audit; eligibility and support levels are Enterprise Singapore’s decision.